Shipping Policy

Thank you for shopping with URC Singapore. We strive to provide you with a smooth and efficient shopping experience. Please read our shipping policy carefully to understand how we process and deliver your orders.

1. Order Processing Time

  • All orders are processed within 1–2 business days (excluding weekends and public holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has been shipped.

2. Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Estimated delivery time within Singapore is 2–5 business days.
  • For international shipping (if applicable), estimated delivery time will vary depending on the destination.

3. Local Delivery

  • We currently offer delivery throughout Singapore.
  • Deliveries are made from Monday to Friday, 9 AM to 6 PM.
  • Please ensure that someone is available at the delivery address to receive the package.

4. International Shipping

  • At this time, we may offer limited international shipping. Please check during checkout or contact our Customer Service for details.
  • Customs, duties, and taxes are the responsibility of the customer and are not included in the product price or shipping cost.

5. Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
  • You can track your order status through the link provided in your email.

6. Undeliverable Packages

  • In the event that a package is returned to us due to an incorrect or incomplete address, or if the package is unclaimed, we will contact you to arrange re-delivery. Additional shipping charges may apply.

7. Damaged or Lost Packages

  • We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.

8. Contact Us

If you have any questions or concerns regarding your shipment, please contact our Customer Service team:

📧 Email: [email protected]
📞 Phone: +65 6552 0314
📍 Address: 168 Tagore Lane, Singapore

Thank you for choosing URC Singapore! We appreciate your trust and support.

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